Fix Auto - Index

Fix Auto - Magazine02-en - Index

Fix Auto’s
technological
leap forward
the fix auto research center in california has
developed proprietary web technology for
our network. It consists of a series of Internet-
based software programs that are both
customizable and easy to use. these enable
the automatic capture of vital data on every
fix auto branch. the information gathered is
then stored at the fix auto data center to be
analyzed and used in boosting performance.
this technology gives all fix auto shops realtime
access to statistical reports and performance
indicators, reducing their costs due to
operational glitches and strengthening our
relationships with insurers.
In short, this new fix auto technology meets
the special needs of body shop owners. for
those who own several shops, the system
assists the off-site manager in monitoring
and evaluating performance. It also permits
owners to transfer details of purchase orders
and estimates to the fix auto server. this
process is automatic and instantaneous via
a system that is compatible with practically
all estimation programs. analysis and comparison
of the data fosters healthy competition
among repairers. It also demonstrates to
insurers the efficiency and competitiveness of
our network. In the hours following delivery
of a vehicle, the system supplies the necessary
data to the call center, which surveys by telephone
the satisfaction level of the customer.
some of these statistics can also be useful
to insurers.
the development of Fix Auto
proprietary technology continues
in California.
38 || MARK MAGAZINE
this technology
gives all Fix Auto
shops real-time access
to statistical reports
and performance
indicators